Though it may seem annoying, using Duo to protect network logins has significantly decreased the number of compromised accounts for Cedarville University users. As you may know, Duo offers several ways for users to verify their identity, some of which are free, while others come with a cost. Phone calls and text messages (SMS) fall into the latter category.
Every time someone requests a text message or phone call, the university has to pay a fee. To save on these costs, the IT department will disable the ability to use text messages (SMS) and phone calls for Duo authentication starting on January 6, 2025. In the meantime, our users will be provided with resources to make sure their devices have the Duo app installed on them and that it is working properly for Duo push notifications.
Before your access is needed, let's test your authentication before you lose access to text and call verification.
To test your duo mobile or passcode authentication:
Open an incognito window (Chrome), private window (Firefox), or private window (Safari) in your web browser, then browse to mycu.cedarville.edu. This should prompt you to login with Duo. When the Duo prompt comes up, click on Other Options. If you don't see "Duo Push" or "Duo Mobile passcode,' this means you'll need to install the Duo Mobile app on your phone. You'll need to call or text our service desk at 937-766-7905 to have your phone number removed from Duo so you can reinstall the Duo app correctly.
You can find complete instructions for installing and using Duo here.